Imagine you're chatting on WhatsApp and your contact asks for your PIX code. Your PIX code is automatically suggested as the next message to send. Or you receive an email requesting proof of residence, and the platform searches for the PDF file of the most recent proof saved in previous emails and suggests sending it, right there, without any extra work. Just press the button and accept the suggestion to attach.
This is exactly one of the intelligences behind HOOBOX’s Neonpass Room product. We prioritize that humans type or speak only what is necessary, while our AI technology fills in the rest. HOOBOX’s context-aware technology fills in previously empty gaps, bringing relevant information for decision-making.
HOOBOX believes that communication in healthcare should be fast, objective, but complete. And this is our biggest challenge: ensuring that communication is complete, without compromising agility. To achieve this, we developed the concept of AI context addition.
How it works in practice
When a patient reports severe pain, for example, our digital solution not only transmits this request to the care provider, but also provides the patient’s pain level, clinical status, time of their last appointments, whether there are any other open requests, and NPS history. This allows the nursing team to better prepare for the care. For the patient, it was just 1 click; all the rest of the information was entered by AI.
Requests from other patients also arrive with context, helping care teams to better prepare and work on prioritizing care.
Even simple requests, such as help going to the bathroom, can be analyzed by the solution before being sent. What is the history of the last requests for help, is there any anomaly in this frequency, and what is the probability of there being a health problem related to frequent trips to the bathroom in a short period of time?
When a patient negatively evaluates an area or service of the hospital, an alert is generated for the ombudsman, but always accompanied by the patient's entire historical context, already pointing out negative evaluations given in the past.
The use of AI-added context also speeds up communication between healthcare professionals. Requests for diet approval, zero diet reports, and other communications can be completed in seconds and are fully digitized. Some of the data is suggested or even filled in automatically with the help of analysis from other databases or the patient's own medical records, saving professionals' already scarce time.
These are just a few examples of how the new era of healthcare communication is being shaped by AI-powered context. HOOBOX is at the forefront of this revolution.
Contact now and discover how we can transform time spent on bureaucracy into time effectively spent with the patient.
